Privacy Policy

1.Summary

2.Who is responsible for your information

SendTM is a product operated by Sors Technology Limited.

Sors Technology Limited is responsible for the personal information described in this Policy. It is incorporated in Hong Kong under business registration number 73844116 and company number 3132921.

3.Information we collect

Information you provide

• contact and account details, such as your phone number or email address;
• identity, address, or verification information when required for a feature;
• transaction instructions and information you submit to obtain support; and
• communications, feedback, and records of your interactions with us.

Information generated when you use SendTM

• account activity, transaction status, wallet identifiers, and public blockchain data;
• device, browser, language, network, IP address, and diagnostic information; and
• security events, fraud signals, and records needed to protect the service.

A non-custodial recovery phrase or private key should remain under your control. Do not send it to us or any support representative.

4.How we use information

• provide accounts, wallet features, transactions, and customer support;
• authenticate users and protect accounts, devices, and the service;
• detect fraud, misuse, security incidents, and prohibited activity;
• perform verification and comply with legal or regulatory obligations;
• maintain, troubleshoot, measure, and improve SendTM; and
• communicate service notices, policy changes, and responses to requests.

5.Why we may process information

Depending on your location and the activity involved, we process information to perform our agreement with you, comply with law, pursue legitimate interests such as security and service improvement, or act with your consent. You may withdraw consent where processing relies on it.

6.When information is shared

We may share relevant information with:

• hosting, communications, analytics, security, and support providers;
• identity, sanctions, fraud-prevention, payment, liquidity, and transaction partners;
• cash agents or other third parties you choose to use through SendTM;
• professional advisers, auditors, insurers, and corporate transaction counterparties; and
• courts, regulators, law enforcement, or other authorities where legally required.

We require service providers to handle information only for authorized purposes.

7.Identity verification

Some features or locations may require identity checks. Information and documents provided for verification may be checked against trusted databases or processed by specialized providers for compliance, sanctions screening, and fraud prevention.

8.How long information is kept

We retain information for as long as needed to provide SendTM and fulfill the purposes in this Policy. Certain account, transaction, compliance, and security records may be kept for at least six years after an account closes, or longer where law, a dispute, or an investigation requires it.

9.Your privacy rights

Depending on applicable law, you may ask us to:

• provide access to or a copy of your personal information;
• correct inaccurate or incomplete information;
• delete or restrict the use of information;
• provide portable information or honor an objection; or
• explain a decision and help you contact the relevant privacy authority.

Email hello@sortedwallet.com to make a request. We may need to verify your identity before responding, and some rights are limited by legal retention duties.

10.Website cookies and analytics

The SendTM website may use essential storage needed for security or site operation. If optional analytics or similar technologies are introduced, we will provide any notice or choice required by applicable law and update this Policy accordingly.

11.International transfers

SendTM operates internationally, so information may be processed outside your country. Where required, we use contractual, organizational, or other safeguards intended to protect information when it is transferred across borders.

12.Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, so protect your device and credentials and contact us promptly if you suspect unauthorized access.

13.Children and policy changes

SendTM is not intended for children under 18. If you believe a child has provided personal information, contact us. We may update this Policy as the service, law, or our practices change; the latest version and effective date will always appear on this page.

14.Contact us

Email hello@sortedwallet.com, call +852 6163 0729, or write to: